FAQs
SHIPPING & RETURNS:
What are the payment options?
We accept COD, payment through debit/credit card.
Which cities do you deliver?
We deliver to all parts of Pakistan.
How can I track my order?
You can track your order by following the guidelines on our tracking page.
How much does the delivery cost?
We offer free delivery to all parts of Pakistan on orders above Rs.1500/-. For orders below this amount, a delivery charges (DC) of Rs. 200/- are charged.
How many days does the delivery take?
We get the orders delivered in 2/3 working days, however under exceptional circumstances it might take a bit longer and in that case our customer service will get in touch with you and make all efforts to expedite the delivery.
What is your return policy?
We offer the best return policy in Pakistan. You can return your product free of any cost without any questions asked if the product is not as shown and described on website or is damaged. Just share the picture to our customer service representative or email us at sales@needs-store.com. We will either replace or refund the amount immediately and get the defected/unwanted product picked up ourselves.
Our customer service representative can be reached via whatsapp at 0334-5687998.
What is the procedure to return any product?
If you need to return the product in case it is damaged or not what you asked for, just drop us a whatsapp/text or email us and our Customer Service Rep. will immediately get in touch with you for further action. You won't have to do anything further. We will replace or refund without any questions asked and get the defected product picked up through courier. No forms to fill :)
SHOPPING
Are your products available for Wholesale ?
We do offer certain product range for wholesale. If interested drop us an email at sales@needs-store.com or whatsapp us at 0334-5687998.
How can I avail discounts ?
We offer variety of discounts including discounts on special sale events like End of Season Sales, Special Weekend Sales, Blessed Friday Sale, Cyber Monday Sale and Eid Sales.
Apart from that our email subscribers get 10% discount on their first order once they have subscribed to our email.
Is there any loyalty discount available ?
Yes, we do value our returning customers in shape of special discounts and rewards. For details pl check Rewards & Discounts.
Do you have any outlet?
We ship orders from our warehouses in Islamabad and Rawalpindi.
